HomeBusinessFeaturesHow ASUS ExpertWiFi boosted Les Filles Kitchen's internet and customer experience

How ASUS ExpertWiFi boosted Les Filles Kitchen’s internet and customer experience

Located in the heart of London, right by the bustling streets and the vibrant culture of Lancaster Gate, Les Filles Kitchen is an outstanding independent cafe offering seasonal vegan and gluten-free dishes as well as amazing coffee. With its charming atmosphere and a commitment to culinary excellence, this restaurant has earned a well-deserved reputation for those seeking both French cuisine and a warm inviting ambiance. Being such a popular spot for locals and tourists alike, it is often busy during the day, serving 400 to 600 customers on a daily basis.

The challenges of running a network as a small business

Les Filles aims to use its WiFi connection, not only as a service provided to its customers but also as a convenient way for customers to explore the cafe’s ongoing specials and upcoming events. However, as a bustling café, it frequently encountered challenges with the internet connection dropping, particularly affecting the reliability of its point-of-sales machines.

The busy outdoor seating area of the Les Filles Kitchen

Furthermore, the existing internet connection was not strong enough for customers sitting outside needing access to the WiFi network. These challenges held back the customer experience, which didn’t quite live up to Les Filles’ award-winning reputation.

The solution: ASUS ExpertWiFi EBR63

A woman unboxing the ASUS ExpertWiFi EBR63 wireless router to set it up in her London cafe

First, the ASUS ExpertWiFi EBR63 remedied Les Filles’ intermittent connection by employing its award-winning WiFi technology, offering better speed, range, and reliability. And, with multiple internet backup options, staff can even keep the cafe’s point-of-sales online during an internet outage by simply plugging their phone into the ExpertWiFi router.

A woman setting the ASUS ExpertWiFi EBR63 in place alongside the silverware at her cafe

Next, using the included ExpertWiFi App, Les Filles was able to easily set up separate networks for staff and guests, customize a landing page for all customers, and secure all network activity with included commercial-grade network security. With intuitive UI and management tools, the ExpertWiFi app makes managing a business internet connection simpler than ever.

Setting up and managing her network using the ASUS Router app on her smartphone

“It has changed the way we use the internet within the premises from having it only for our team and essential items to being able to provide it to our customer base and feel very safe doing so,” comments Hayet Zaame, Co-Founder of Les Filles Cafe.

In their own words

The installation of the ASUS ExpertWiFi EBM63 has improved Les Filles’ internet connection significantly, offering customers and staff a more engaging and reliable online experience.

The owner of the Les Filles Kitchen talking to the camera and describing her experience with the ASUS ExpertWiFi EBR63 wireless router

This upgrade has not only streamlined menu access and service updates but also enabled the café to make enhancements to its offerings based on customer feedback and traffic data. With the added benefits of network control and security provided by ASUS ExpertWiFi, Les Filles now enjoys a robust network infrastructure, ensuring a seamless and secure online experience for all.

“As a small business owner, I highly recommend business owners to use ASUS ExpertWiFi”, says Hayet.

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